Agent ATMS · Education for life insurance agents and agency teams
Quick answer: Do Not Call (DNC) procedures help protect consumer choice. Agencies should distinguish National Registry screening from requests made directly to a business to stop calling.
Two kinds of Do Not Call review
The FTC explains National Registry obligations and company-specific stop-call requests in its DNC questions and answers for sellers and telemarketers. Its guidance also addresses permitted exceptions and their limits.
Questions for a lead supplier
- Who performs applicable DNC screening?
- When was screening completed, and what evidence is available?
- How are direct stop-call requests recorded and shared?
- How will your agency prevent an opted-out number from re-entering a calling list?
Insurance-specific review matters
The FTC’s Telemarketing Sales Rule guide discusses insurance-related jurisdiction and exemptions. State law and FCC rules can also matter. Have your adviser determine which obligations apply to your activity.
Frequently asked questions
Does “DNC checked” settle every compliance question?
No. Review consent where required, company-specific suppression, the calling method and applicable state rules as well.
What should happen when someone asks us to stop?
Record the request and route it into your suppression process promptly. Train agents and coordinate with vendors so the request is not lost.
General educational information, not legal advice. Rules and applicability vary; review your workflow with qualified counsel.
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